An employee satisfaction survey in occupational health care-how do employees evaluate their occupational health service

Following a survey assessing the satisfaction of client-employers with their occupational health service, it was now assessed how employees themselves evaluate their occupational health service. Employees completed a questionnaire in order to examine their degree of satisfaction about the different services, procedures and processes offered by the External service. A questionnaire has been sent to 788 randomly selected employees in different companies, also randomly selected. The stratified sample was constructed according to company size (< 5, ≥ 5 and < 50, ≥ 50 employees, subject to periodical medical examination). Response rate was 62.6% (n = 494). The mean score on overall satisfaction for medical services was 8.3 (max. score of 10). Scores for non-medical services were somewhat lower, but still very reasonable. These results are stimulating for the personnel of the External service of prevention and protection at work.