Involving the consumers: An exploration of users' and caregivers' needs and expectations on a fall prevention brochure: A qualitative study

•Users' expectations and needs regarding fall prevention brochures differ greatly.•Residents have a low interest in information on measures to protect against falls.•Family members want to be informed extensively and be involved in fall prevention.•Some fall prevention measures are not offered due to nurses' negative attitudes.•Targeted information brochures for different users are recommended.

This study aims to explore and compare nursing home residents', family members', and nursing staff's needs and expectations regarding a fall prevention brochure. Focus groups were carried out with 25 residents, 12 family members and 14 nursing staff separately, from three randomly selected nursing homes. Qualitative content analysis was used to analyze the data using a concept-driven coding frame. Results showed that residents want to be informed about dealing with extrinsic fall risks and coping strategies after a fall event. In addition, family members wanted to have detailed information on intrinsic fall risks as well as specific fall prevention strategies, such as body exercises. Of special importance for nursing staff was that not all falls are preventable even when preventive measures were taken. As the need and expectations of users differ substantially, one brochure could not comprise all postulated criteria and different brochures are necessary for residents and for family members.