Challenges Surrounding Provider/Client Electronic-Mail Communication

The world is consumed with the latest technologic advancements, many of which have led organizations to review the role technology plays within their own companies. Within the health care industry, electronic medical records are replacing paper records; webinars, podcasts, and networks provide alternative educational and professional communication options to providers; and providers are cautiously entering the realm of electronic mail (e-mail) as a communication modality between themselves and their clients, but not without concerns by both parties. This article explores issues and health care policies surrounding electronic communication and offers recommendations to providers interested in pursuing provider/client e-mail interactions.