Developing Frontline Staff in Performance Improvement: Part 1: Tools for Success

At the urging of consumers and third party payers, many organizational report cards are now available at the click of a button. These reports can aid consumers in deciding where to receive healthcare services. Third party payers also use patient outcome data when determining which facilities to include in their networks. These reports are by no means completely reliable, but measures have been taken to ensure risk-adjusted data are provided.1, 2 and 3