| Article ID | Journal | Published Year | Pages | File Type |
|---|---|---|---|---|
| 2671718 | Nurse Leader | 2012 | 5 Pages |
Abstract
“As director of our level I emergency department, I was called to a medical-surgical unit to perform service recovery for a newly admitted female patient who expressed dissatisfaction regarding her ED wait time. As I waited outside the room, I overheard a physician say to the patient and her family, “I'm sorry that you got stuck in that black hole of an ED.”Courtney Vose, RN, MBA, MSN, APRN
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Authors
Courtney Vose, Kim Hitchings, Beth Kessler, Jack Dunleavy, Anthony Ardire, Andrew Barsky,