Leader to Patient Program: Bringing the Clinical and Leadership Domains Together

Wondering where to begin to improve outcomes in patient satisfaction and nurse manager engagement? How about the middle manager! The nurse manager position most often represents the point in the organizational structure where the greatest pressure is directed from both leadership (above) and direct care staff (below). Positional authority is often moderate, at best, and in many organizations, the position is underrecognized and underrespected for the critical role in achieving organizational outcomes.