Community in the information age: Exploring the social potential of web-based technologies in landscape architecture and community design

Critics have pointed at new technologies as culprits in the decline of civic life, neighboring and social capital construction in Western societies. When applied to community design and planning processes, technologies can empower residents to actively engage in decision-making, foster connections across social groups, with positive consequences on life and socialization in public spaces. What kind of participation do technologies foster? And is it the kind that bridges social and ideological divides?The 2012 community design process for Hawthorne Park in Medford, Oregon illustrates many of the challenges and opportunities connected to the use of new technologies in design. In the process, technologies were instrumental in enlisting a larger-than-usual number of residents to participate in the design of the park. Blogs and online questionnaires were successful in gathering people׳s thoughts on the design choices being made, but also favored a limited, intermittent form of engagement. The results are synthesized in principles for the successful integration of web-based technologies in future community design efforts: adaptability, full participation, nuanced participation and the need for links to the physical realm.