Application of the Systemic Lessons Learned Knowledge model for Organisational Learning through Projects

•We examine how organisational lessons are learned by means of projects.•Syllk model can enable management to understand project organisational capability know-how.•Syllk model can wire a project organisation for organisational lessons learned.

This study is an application of the Systemic Lessons Learned Knowledge (Syllk) model that enables management to conceptualise how organisational know-how for projects is wired (distributed) across various elements of an organisation. The research method consisted of action research cycles within a large divisional branch of a government organisation. Knowledge management interventions and initiatives were implemented with three action research cycles completed. Actions and changes were observed, monitored, evaluated, and reflected on using an after action review process. This study has established that the alignment of the people and system elements (learning, culture, social, technology, process and infrastructure) can positively influence an organisation’s capability for organisation learning. This study shows how the Syllk model enables management to conceptualise (and illustrate) how organisational know-how is wired (distributed) across various people and system elements of an organisation.

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