Relationships among interpersonal conflict, requirements uncertainty, and software project performance

Interpersonal conflict and user requirements uncertainty are pervasive phenomena that plague information systems projects. Relevant literature indicates that interpersonal conflicts can negatively affect information system (IS) projects, even after controlling for the effects of conflict management and resolution. However, the negative emotional characteristics of conflict alone have limited explanatory power with regard to IS project success. The purpose of this study is to provide additional insights into this phenomenon by examining the impact on IS project performance made by the interaction between interpersonal conflict and requirement uncertainty (which comprises both diversity and instability). The authors surveyed the top 1600 companies in Taiwan and the results revealed that requirements instability would lead to potential interpersonal conflict and interpersonal conflict was directly associated with requirements diversity which, in turn, was negatively associated with final project performance.