Developing performance-based contracts between agencies and service providers: Results from a Getting To Outcomes support system with social service agencies

This study examines an intervention designed to enhance the ability of social service agencies to implement performance-based contracting using the Getting To Outcomes® (GTO®) accountability framework. The GTO approach to contracting focused specifically on outcomes, provided a comprehensive framework for contracts, and provided multi-component support to agencies. The following results were demonstrated after a nine-month intervention: (1) participants reported being more knowledgeable about 10 areas of outcome accountability; (2) the quality of contracts was rated as improved (especially in regard to measurable outcomes), but still needing improvement; and (3) increased collaboration was reported between funders and providers. Limitations, implications and future directions of the study are discussed.