| Article ID | Journal | Published Year | Pages | File Type |
|---|---|---|---|---|
| 358596 | The Journal of Academic Librarianship | 2011 | 10 Pages |
Abstract
Virtual Reference Services (VRS) have high user satisfaction. The main problem is its low usage. We surveyed 100 academic library web sites to understand how VRS are presented. We then conducted a usability study to further test an active VRS model regarding its effectiveness.
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Authors
Xiangming Mu, Alexandra Dimitroff, Jeanette Jordan, Natalie Burclaff,