| Article ID | Journal | Published Year | Pages | File Type |
|---|---|---|---|---|
| 359190 | The Journal of Academic Librarianship | 2008 | 11 Pages |
Abstract
This study categorizes 6959 reference desk transactions to determine how many of the queries require the attention of a librarian. Results indicate that 89% could likely be answered by non-librarians. From the results of this and other studies, the author explores the cost-effectiveness of staffing a traditional reference desk with librarians.
Related Topics
Social Sciences and Humanities
Social Sciences
Education
Authors
Susan M. Ryan,