Article ID Journal Published Year Pages File Type
3813765 Patient Education and Counseling 2011 6 Pages PDF
Abstract

ObjectiveThis research aims at identifying how specific physician verbal and nonverbal behaviors are related to perceived dominance of female and male physicians.MethodAnalogue patients (163 students) watched videotaped excerpts of eight physicians and indicated how dominant they perceived each physician to be.ResultsFemale physicians who spoke more, talked more while doing something else, spoke with louder voices, modulated their voices more, were oriented more toward the patients, sat at a smaller interpersonal distance, were more expansive, and had a more open arm position were perceived as more dominant. These relations were significantly more pronounced in female than in male physicians. With respect to verbal behavior, not agreeing with the patient, structuring the discussion, setting the agenda, and asking questions were related to being perceived as significantly more dominant in female than in male physicians.ConclusionPatients interpret verbal and nonverbal female and male physicians’ cues differently. If a behavior contradicts gender stereotypes regarding women, this behavior is perceived as particularly dominant in female physicians.Practice implicationsTo provide optimal care, physicians need to be aware of the expectations their patients harbor toward them—especially expected behavior related to the gender of the physician.

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