Use of a Standardized Patient Satisfaction Questionnaire to Assess the Quality of Care Provided by Ophthalmology Residents

The ACGME has established 6 areas of patient care “general competencies” in which all residency programs are mandated to train and evaluate residents, creating a need for the development of new measurement tools. Using a modified version of an established PSQ to measure 3 general competencies, we found that patients were generally satisfied with resident care, and that differences in patient satisfaction with the interpersonal and communication skills of individual residents can be identified using our PSQ. The PSQ described here may be a useful assessment tool for ACGME-mandated resident core competency in interpersonal and communication skills.