Factors affecting patients’ satisfaction in nuclear medicine department in Egypt

BackgroundNuclear medicine is one of the most dynamic areas of medicine with continual technological innovations and developments of new radiotracers. Patient care is an important duty of any health care personnel. Measuring patient satisfaction is considered as a key dimension of health care quality.The purpose of this study is to assess quality of care and patients’ satisfaction in the nuclear medicine department at Al-Ahrare Hospital-Zagazig, Egypt.Subjects and methodsA cross sectional study was performed at the nuclear medicine department to measure patients’ satisfaction to the service introduced at the hospital. Questionnaire was adapted from National Health Service of the UK and was used to evaluate patients’ satisfaction during attendance to the department.ResultsIt was found that the gender and level of the education of the studied sample were statistically significant (P value < 0.05) affect their general satisfaction of the nuclear medicine department & recommendation the department to the others. Also questions about the informed waiting time, information before examination, noise in department, cleanliness of the department, waiting time to appointment and conflict of information were taken the highest percentage in the patients’ dissatisfaction.ConclusionsPatients’ satisfaction was high in perceiving the infrastructure of the department while waiting time and giving information before examination were the least satisfied to the patients.