Article ID | Journal | Published Year | Pages | File Type |
---|---|---|---|---|
4229757 | Journal of the American College of Radiology | 2016 | 5 Pages |
Abstract
Patients undergoing outpatient MR examinations in an environment designed to optimize patient experience underestimated wait times at all points during their encounters. Shorter perceived and actual wait times were both correlated with higher satisfaction scores. As satisfaction surveys play a larger role in an environment of metric transparency and value-based payments, better understanding of such factors will be increasingly important.
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Authors
Anna MD, Harold BS, Rabia MPH, Qingpo BS, Jian PhD, Richard MD,