Article ID | Journal | Published Year | Pages | File Type |
---|---|---|---|---|
4630384 | Applied Mathematics and Computation | 2011 | 13 Pages |
Abstract
A customer has to make transaction through a bank ATM (automated teller machine) if his withdrawal amount is less than the lower limit of withdrawal through a bank teller, or through a bank teller if his withdrawal amount is greater than the upper limit of withdrawal through an ATM. In order to decrease the long customer queue at counters, a bank increases the lower withdrawal limit and/or the upper one. Through a finite-source queue model, this paper analyzes the effects of the lower and/or upper limits on the length of customer queue at counters. Main conclusions are: (1) A bank may simultaneously shorten the queue at counters and improve satisfaction level of customers by increasing the withdrawal limit through an ATM and/or the one through a bank teller and ameliorating waiting environment; (2) The length of the queue at counters decreases with the number of the customers who are free in selecting service provider, bank teller or ATM.
Keywords
Related Topics
Physical Sciences and Engineering
Mathematics
Applied Mathematics
Authors
Liuyi Ling, Liang Liang, Zhiyong Hu, Feng Yang,