Enabling a self-sufficient energy efficient retrofit services sector future: A qualitative study

Therefore, moving forward from this point, the need to generate an EERS sector which is capable of being self-sufficient outside of a policy incentive scheme is a priority. This research provides insight from EERS sector practitioners as to the barriers presently in place halting progress towards self-sufficiency, and suggested strategies to remove these limitations. Key findings suggest policy presence within the retrofit industry has created complacency, meaning training and heightened professionalism towards generating and retaining business is important. In particular the importance of quality marketing methods and customer care strategies are considered key. This skills enhancement also needs to be focused upon in terms of producing an industry where individuals can train and enter a professional and achieve a lifelong, rewarding career. Customer habits and types also need to be understood more widely by practitioners, with the concept of general home improvements, being linked to energy efficiency measure installment, being a key central strategy in need to adoption.