Article ID | Journal | Published Year | Pages | File Type |
---|---|---|---|---|
4929122 | Transportation Research Part A: Policy and Practice | 2017 | 13 Pages |
Abstract
Urban mobility via public transport is currently one of the major challenges facing policymakers and residents. The increasing demand for transport, the growing number of vehicles on the road, and the improvement of road infrastructure in large cities are some of the trends that need to be addressed by government agencies and society as a whole. Public transport services should play an important role, providing high quality services for users, being more attractive to potential users, and providing an efficient use of urban space. However it is necessary to understand how users evaluate the available services by evaluating the objective and subjective aspects involved in the perception of service quality. The present study aims to develop a multi-criteria model to assess urban public transport, with an approach centered on user perceptions. Through the use of multi-criteria evaluation, it is possible to identify the objective and subjective factors that determine a user's opinion of the service, enabling improvements. The study is applied in a specific transport system, the Integrated Public Transport System (SIT), implemented in Florianópolis and other Brazilian cities.
Related Topics
Physical Sciences and Engineering
Engineering
Civil and Structural Engineering
Authors
Samuel Borges Barbosa, Marcelo Gitirana Gomes Ferreira, Elton Moura Nickel, Jorge Alcides Cruz, Fernando Antônio Forcellini, Jéssica Garcia, José Baltazar Salgueirinho Osório de Andrade Guerra,