| Article ID | Journal | Published Year | Pages | File Type |
|---|---|---|---|---|
| 5061119 | Economics Letters | 2010 | 4 Pages |
Abstract
This paper uses data collected from eBay's website to identify why buyers fail to leave (negative) feedback in online markets. Empirical results confirm that the fear of retaliation may be an important motivation for buyers not to leave (negative) feedback, while the time and effort costs of reporting may not be as important.
Related Topics
Social Sciences and Humanities
Economics, Econometrics and Finance
Economics and Econometrics
Authors
Lingfang (Ivy) Li,