Article ID | Journal | Published Year | Pages | File Type |
---|---|---|---|---|
5106862 | Utilities Policy | 2016 | 10 Pages |
Abstract
The present study applies a business model framework to a water utility using a case study. A survey was developed and conducted with residential water customers in the City of Guelph, ON, Canada, with the objective of assessing their expectations in order to improve the business. Preferences differed by user type, underlining the benefit of distinguishing between customer segments (or user types) and customizing messaging. Users were not aware of all services covered by their water bill, and although expecting high quality services they did not support rate increases. Stakeholder collaborations could be used to improve awareness, offer decentralized solutions, and resolve issues collectively.
Keywords
Related Topics
Physical Sciences and Engineering
Energy
Energy (General)
Authors
Rebecca M. Dziedzic, Bryan W. Karney,