Exploring the consumption side of sustainable product-service systems (PSS): An empirical study and insights for PSS sustainable design

The product-service systems (PSS) literature has demonstrated the need to understand how consumption patterns influence PSS introduction. This study investigates a result-oriented PSS for drinking water provision from the social practice theory perspective to provide insights of how approaches focused on the consumption side may be valuable for PSS development. A conceptual framework based on the literature was built to guide the study. For gathering field data, observations and semi-structured interviews were carried out. The main results demonstrated that the analysis of the practices elements, its configurations and the way practices interlock with one another are valuable for PSS design.