A novel approach for No Fault Found decision-making

This paper focuses on outlining current industrial attitudes regarding the No Fault Found (NFF) phenomena and identifies the drivers that influence the NFF decision-making process. It articulates the contents of tacit knowledge and addresses a knowledge gap by developing NFF management policies. The paper further classifies the NFF phenomenon into five key processes that must be controlled by using the developed policies. In addition to the theoretical developments, a Petri net model is also outlined and discussed based on the captured information regarding NFF decision-making in organisations. Since NFF decision-making is influenced by several factors, Petri nets are sought as a powerful tool to realise a meta-model capability to understand the complexity of situations. Its potential managerial implications can help describe decision problems under conditions of uncertainty. Finally, the conclusions indicate that engineering processes, which allow decision-making at various maintenance echelons, can often obfuscate problems that then require a systems approach to illustrate the impact of the issue.