A General Overview of Manufacturing Servitization in Italy

Despite the many studies related to this process, there is a major lack concerning its quantification. Through an in-depth analysis of medium-large size Italian companies in the manufacturing sector, this paper examines the process of servitization proposing (i) an assessment of its extent in terms of percentage of servitized companies (ii) a taxonomy of the services offered and (iii) an estimation of their relative diffusion. Also, the paper offers a perspective on the effects that this process may have on production technologies and systems.