Knowledge Management: Managing Organizational Intelligence and Knowledge in Autopoietic Process Management Systems - Ten Years Into Industrial Application

A new approach to knowledge management in engineering domains was presented in the CIRP General Assembly 2001 with the title “An Autopoietic Approach for Building Knowledge Management Systems in Manufacturing Enterprises” [1]. Based on this a new process management system was developed and deployed. Today the system supports day to day engineering work of more than 300 engineering related staff on three continents. It drives organizational behavior by mimicking intelligence and the acquisition of knowledge, using both to derive suitable processes. This paper reports on lessons learned and may shed some light on future developments of knowledge-based manufacturing systems.