| Article ID | Journal | Published Year | Pages | File Type |
|---|---|---|---|---|
| 5570947 | Nurse Leader | 2017 | 5 Pages |
Abstract
In 2012, Pennsylvania Hospital (PAH) was a long way from Magnet® designation. Despite a high caliber of nurses throughout the organization, RN satisfaction was achieving national benchmarks in only 4 of 11 domains. Patient satisfaction related to RN communication was below the 10th percentile. Four years later, this same hospital celebrated receiving Magnet designation with 3 exemplars. How did they do it?
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Authors
Mary MSN, RN, Mary MSN, BS, RN, CENP,