| Article ID | Journal | Published Year | Pages | File Type |
|---|---|---|---|---|
| 5652075 | Annals of Emergency Medicine | 2016 | 9 Pages |
Abstract
Kano analysis is likely predictive of change in patient experience. Kano methods may prove as useful in changing management of the health care industry as it has been in other industries.
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Authors
Venkatesh R. MD, Rishi MD, MBA, Lori N. RN, MS, Jennifer J. MD, Thomas R. MD, Erica MD, Ronna L. MD, PhD, Erik P. MD, Msc, David M. MD, MS,