Development, Implementation, and Use of an Emergency Physician Performance Dashboard

Proficient physician performance is crucial to high-quality health care. Physicians must acquire and apply new knowledge and skills throughout their careers. Successful physician performance improvement requires leadership with vision and a strategic plan, engagement of front line providers, resources and support to improve, and feedback and communication that facilitates a culture of learning and improvement. A fluid and balanced performance dashboard, aligned with local improvement efforts, can inform individuals and groups of physicians, ensure the trust of other stakeholders, and improve the quality of patient care. We propose a framework for the development of a performance program for pediatric emergency physicians and share the experience of development and use of the program at a single tertiary care site.