Collective work and resilience of complex systems

This article aims to describe the characteristics of collective working situations in complex systems – especially those in nuclear power plants – related to common forms of cooperation, in order to improve systems resilience. In addition, we will try to detail some aspects of collective working situations, emphasizing the differences between various forms of control. The similarities between work activities (multi-addressed messages, linkage to regulation, central and peripheral information) are nonetheless exposed. We conclude by proposing a contribution to support systems design, thus facilitating cooperation in teamwork activities.