“We Are Strangers Walking Into Their Life-Changing Event”: How Prehospital Providers Manage Emergency Calls at the End of Life

The importance of managing symptom crises and stress responses that accompany the dying process is particularly germane to quality care at life's end. The results suggest the importance of increasing prehospital providers' abilities to uphold advance directives and patients' end-of-life wishes while managing family emotions near death.