| Article ID | Journal | Published Year | Pages | File Type |
|---|---|---|---|---|
| 6152965 | Patient Education and Counseling | 2015 | 11 Pages |
Abstract
An understanding of endogenous indicators of satisfaction may benefit helpline organisations and further their understanding of effective call-handling, particularly through identifying the features common to those calls in which callers do not display their satisfaction with the call.
Keywords
Related Topics
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Medicine and Dentistry
Medicine and Dentistry (General)
Authors
Catherine J. Woods, Paul Drew, Geraldine M. Leydon,