Improvement of resilience of urban areas by integrating social perception in flash-flood risk management

•We analyse social perception of flash flood risk at the local level.•We assess level of awareness of a specific emergency Civil Protection Plan.•Risk communication must be implemented to improve risk perception and awareness.•Increasing risk perception and awareness will improve resilience of the community.

SummaryIn urban areas prone to flash floods, characterization of social resilience is critical to guarantee the success of emergency management plans. In this study, we present the methodological approach that led to the submission and subsequent approval of the Civil Protection Plan of Navaluenga (Central Spain), in which the first phase was to analyse flood hazard by combining the Hydrological Modelling System (HEC-HMS) and the Iber 2D hydrodynamic model. We then analysed social vulnerability and designed measures to put into practice within the framework of the Civil Protection Plan. At a later phase, we assessed citizens' flash-flood risk perception and level of awareness regarding some key variables of the Civil Protection Plan. To this end, 254 adults representing roughly 12% of the population census were interviewed. Responses were analysed descriptively, comparing awareness regarding preparedness and response actions with the corresponding information and behaviours previously defined in the Civil Protection Plan. In addition, we carried out a latent class cluster analysis aimed at identifying the different groups present among the interviewees. Our results showed that risk perception is low. Specifically, 60.8% of the interviewees showed low risk perception and low awareness (cluster 1); 24.4% had high risk perception and low awareness (cluster 2), while the remaining 14.8% presented high long-term risk perception and high awareness (cluster 3). These findings suggest the need for integrating these key variables of social risk perception and local tailored information in emergency management plans, especially in urban areas prone to flash-floods where response times are limited.