Homeless youth's experiences with shelter and community care services: Differences between service types and the relationship to overall service quality

The findings reveal that the client-worker relationship was perceived as the most positive and the results of services as the least positive. Community care services received higher evaluation scores than shelter services. The overall evaluation score was most strongly associated with the client-worker relationship and the living conditions in shelter facilities, indicating that these service aspects are considered essential in service performance. The overall evaluation score was not disproportionally influenced by positive or negative experiences with service aspects. In conclusion, it is essential to consider the experiences of homeless youth in improving service quality and strengthening their commitment with services. Especially, the living conditions in service accommodations are amendable to improvements and the perceived results also should be paid attention to.