Empirical Research on a Model to Measure End-user Satisfaction with the Quality of Database Search Results

We constructed an end-user model to measure end-user satisfaction with the quality of database search results, using the customer satisfaction theory as a metric. We investigated end-user satisfaction and analyzed key factors which affected user satisfaction. The results show that the end-users' perception of value is the key factor among all of the different factors that impact satisfaction with regard to quality and end-users are willing to make efforts to obtain a higher quality of data. Users tend to evaluate their satisfaction from the perspective of their demands, and database developers should be user oriented in order to improve the level of satisfaction with the data in the database.