| Article ID | Journal | Published Year | Pages | File Type |
|---|---|---|---|---|
| 707229 | The Electricity Journal | 2011 | 8 Pages |
Abstract
The utility industry has done a relatively good job of establishing technical roadmaps for the Smart Grid. What's needed now is a social roadmap, which provides direction for how people should use the Smart Grid. With a social roadmap, three things are clear: we must understand the customer experiences, we must transform the customer relationship, and we must drive customer engagement.
Related Topics
Physical Sciences and Engineering
Energy
Energy Engineering and Power Technology
Authors
Peter C. Honebein, Roy F. Cammarano, Craig Boice,