E-MAINTENANCE: PRINCIPLES, REVIEW AND CONCEPTUAL FRAMEWORK

AbstractE-maintenance is an emerging concept generally defined as “a maintenance management concept whereby assets are monitored and managed over the Internet”. Nevertheless a lot of complementary definitions exists in which are introduced the principles of collaboration, knowledge, intelligence … A consensus is not approved and the number of references and work is huge without a unique repository to ensure consistency. Consequently the aim of this research and review note is to define more precisely the emerging concept of e-maintenance and then to propose and discuss a conceptual e-maintenance framework based on Zachman framework. Such a framework can facilitate a widespread understanding of e-maintenance and provide useful guidance for supporting e-maintenance deployment through services, processes, organisation and infrastructure. Because of this, it can be used to classify recent e-maintenance contributions.