| Article ID | Journal | Published Year | Pages | File Type |
|---|---|---|---|---|
| 726395 | The Journal of China Universities of Posts and Telecommunications | 2006 | 5 Pages |
Abstract
This paper discusses the design of a customer satisfaction measurement index system of erpress mail service. It presents objectives and principles of the design based on hierarchical structures. We have devised a diagram for modeling customer satisfaction, and a detailed analysis of customer satisfaction is conducted. This paper presents our customer satisfaction model and analysis results.
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