Spontaneous or controlled: Overall structural organization of political phone-ins in two countries and their relations to societal norms

This study describes the differing overall structural organization of political radio phone-in interactions in Israel and the USA. The American phone-in is highly organized, tightly controlled by the host, who knows and introduces the caller at the opening, and closes the interaction unilaterally. In the Israeli phone-in, the opening resembles the mundane phone call: the call-taker acts as if he responds to a summons, there are greeting sequences, and the caller has the task of self-identification, since hosts do not know with whom they talk. Closings in Israel are negotiated and include pre-closings and closing sequences. Unlike the US structure, the Israeli structure promotes non-hierarchical institutional relations between participants, akin to mundane relations, often taken as relations between equals. The conclusion connects the overall structural organizations with the communication patterns in each society, suggesting phone-ins are one site that resonates and recreates societal norms.