Health worker performance in rural health organizations in low- and middle-income countries: Do organizational factors predict non-task performance?

The survey found that 62 per cent of HCs practised OCB “often to always” and 5 percent practised CWB “often to always”. Multilevel analysis revealed that WC had a positive effect on organizational citizenship behaviour (OCB) and a negative effect on CWB. The mediation analyses provided evidence that the relationship between WC and OCB was mediated through CWB. Human resource policies that improve WC in rural health settings would increase positive non-task behaviour and improve the motivation and performance of HWs in rural settings in LMICs.