Article ID | Journal | Published Year | Pages | File Type |
---|---|---|---|---|
7348598 | Economics Letters | 2018 | 4 Pages |
Abstract
We investigate the effects of reminders for payments in a setting where customers pay on a voluntary basis. A neutral reminder significantly increases customers' payment probability. However, our study indicates the importance of the exact wording of the reminder. Reminders including additional information do not increase the payment probability further and seem even less effective than the neutral reminder in some cases.
Keywords
Related Topics
Social Sciences and Humanities
Economics, Econometrics and Finance
Economics and Econometrics
Authors
Christoph Feldhaus, Tassilo Sobotta, Peter Werner,