Analysis of satisfaction factors at urban transport interchanges: Measuring travellers' attitudes to information, security and waiting

Time spent queuing inside the interchange is negatively correlated with Information and Safety & Security, while the age of participants negatively affects Information, indicating that older individuals have some cognitive problems with accessibility. Our data shows gender differences in safety perception, since women (particularly younger women) feel less safe inside the interchange. The results point to a number of priority measures to enhance the perceived quality and efficiency of interchanges.