How are comfort and safety perceived by inland waterway transport passengers?

The results of the hybrid choice model indicate that older workers attach less importance to the hull condition and safety; in turn, comfort is more valued by young workers and by those users who have a higher educational level. Variables such as the hull condition and how the boat is operated have a significant effect on the user perception of safety. Similarly, the results suggest that expanding the space between seats and developing strategies to improve the behaviour of other users significantly increase the perceived comfort of the service provided.