Using cost benefit analysis as a learning process: identifying interventions for improving communication and trust

Using a literature review of the fields of deliberative planning and organizational learning to explore how to improve communication and build trust, this paper provides a deeper understanding of the process issues at hand and contends that strong communication and trust between plan owners and evaluators are crucial conditions for employing CBA as a learning tool. Finally, based on these theoretical insights, this paper proposes an approach for supporting the practical use of CBA as a learning tool.