Building monitoring system in a large social housing intervention in Northern Italy

Within the framework of the well-known problem of the performance gap, the paper demonstrates how a building monitoring system is able to provide feedback data instrumental to address the ongoing management issues of multi-family buildings in social housing: the need to have a good understanding of what works and what does not in building operation, the need of bills controlling and allocation of individual costs between the occupants, the facility and energy management requirements including the understanding of occupant's behavior. It adopts a case study approach, discussing the case of a large environmentally friendly social housing intervention consisting in 323 flats, in which a building monitoring system was installed.