Article ID | Journal | Published Year | Pages | File Type |
---|---|---|---|---|
8222031 | International Journal of Radiation Oncology*Biology*Physics | 2013 | 5 Pages |
Abstract
We found that patients' judgment of provider relationships in an outpatient radiation oncology setting were the greatest contributors to their overall satisfaction ratings. Other measures typically associated with patient satisfaction (phone access, scheduling, and ease of the check-in process) correlated less strongly with overall satisfaction. These findings may be useful for other practices preparing to assess patient ratings of quality of care.
Related Topics
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Authors
Robin M. MBA, FACHE, Emily C. MPSA, Timothy J. CPHIMS, Pamela K. PhD, Thomas A. MD,