Using the Evidence-Based Practice Service Nursing Bundle to Increase Patient Satisfaction

With the implementation of the bundle, our emergency department experienced an 11.8% increase in the number of patients rating their overall quality of care as excellent. This upsurge resulted in a 40% increase in overall quality of care, propelling our emergency department's ranking to the 85th percentile.Contribution to Emergency Nursing Practice
- This quality improvement project adds to the emergency nursing literature by demonstrating that the evidence-based practice (EBP) of AIDET (the acronym for the 5-step program: acknowledge, introduce, duration, explanation, and thank you), Hourly Rounding, and Bedside Shift Report (BSR) can have a positive impact on patient satisfaction.
- The use of auditing tools may improve compliance of AIDET, Hourly Rounding, and Bedside Shift Report.
- Our study found a relationship between patients' perception of time spent in the emergency department and quality-of-care ratings.