Article ID Journal Published Year Pages File Type
8567684 Applied Nursing Research 2018 6 Pages PDF
Abstract
The continuous quality assessment of health services is mandatory for nursing leadership. The nursing leadership can further explore the SERVQUAL with a view to better attending to the clients' expectations.
Keywords
Related Topics
Health Sciences Nursing and Health Professions Nursing
Preview
Expectations and perceptions of clients concerning the quality of care provided at a Brazilian hospital facility
Authors
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