Inside a Strategic Plan for a Dysfunctional Senior Leadership Team

The senior leadership team at this southeastern community hospital consisted of the following: the chief executive officer (CEO), the chief operating officer (COO), the chief financial officer (CFO), the chief nursing officer (CNO), an administrative resident, quality director (QD), risk management director, marketing and business development director, and human resources director. Therefore, this team is compiled of members from various backgrounds, disciplines, and educational levels. According to Porter-O'Grady and Malloch,1 a team comprised of members with a different array of talents and unique skills enhances the team's effectiveness and range of contribution. Thus, this team was selected for this performance-improvement project to assess team member relationships and team effectiveness. According to these assessment results, an informed strategic plan was devised to build a high-functioning, effective leadership team.