Article ID | Journal | Published Year | Pages | File Type |
---|---|---|---|---|
861235 | Procedia Engineering | 2013 | 14 Pages |
Abstract
Purpose of this paper is to review the literature on the relationship between total quality management TQM and innovation in services organization, and to develop a research conceptual framework on this relationship. The most recent studies investigated the TQM-innovation relationship and involved service industries in its scope have been reviewed. A discussion on the TQM practices in service organization is presented and conceptual framework and model are proposed.
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