An empirical research of relation norms on IT outsourcing performance

Based on the previous research, we found that relational governance is the key point in the collaboration between IT service provider and client under global sourcing background. So in order to make it more clearly, a field survey of the employees from 20 outsourcing enterprises was conducted and 293 samples were collected. By using SPSS17.0 and AMOS17.0, the empirical results show communication frequency moderates the relationship of relation norms to mutual dependence and relation norms to network expansion. Meanwhile, network expansion has a part medium effect on relation norms to IT outsourcing performance and mutual dependence has a total medium effect on relation norms to IT outsourcing performance. Relative management implications were also given as the complement.